Shipping Policy

Hydroxchange.com reserves the right to notify you of any additional shipping charges necessary to deliver your order. We do our best to ensure that shipping is accurately calculated in your shopping cart at the time of purchase.

The shipping fee for each order is based on the package weight, package dimensions, delivery destination, and shipping method. The shopping cart on Hydroxchange.com automatically computes shipping costs and is linked directly to UPS’ calculators with the exception of freight shipments. We do not charge handling fees or pad our calculated shipping rates.

SHIPPING METHOD

UPS® Ground, UPS NEXT DAY AIR®, UPS 2ND DAY AIR®. FedEx GROUND®, FedEx Priority Overnight®, FedEx 2Day®, FedEx 1Day® Freight, FedEx 2Day® Freight, FedEx 3Day® Freight

DELIVERY

Most orders are shipped out the same day, but in some instances, it could take 1-2 days to ship after the order is placed. It could take longer to ship if any item is temporarily out of stock in our state, and at that time we will do everything we can to get those items shipped from another state’s warehouse.

Please understand some orders may come in separate shipments if an item is shipped from another warehouse because it is out of stock in our state. We value your business and pride ourselves on getting your order to you as fast as possible.

ORDER TRACKING & PROCESSING

Immediately after placing an order with Hydroxchange.com, an order confirmation will be sent to the email address provided. Most in-stock items are shipped within 24-48 business hours of the order being placed with the exception of select custom and built-to-order products.

Each order placed on Hydroxchange.com goes through our processing department before it can be shipped. If two or more business days have passed since you submitted payment and you have not received an email with tracking information, please log in to your account to track your order(s) and/or contact us at 415-890-6151 or send a message to support@hydroxchange.com.

Once an order has been shipped, an order confirmation will be sent to the email address on file with the tracking number for the order.

Click on the tracking link in the email to follow the shipment of the package on the carrier’s website. If you did not receive a tracking number by email or need to confirm the tracking information, please contact us at support@hydroxchange.com or call Hydroxchange.com at 415-890-6151.

ADDRESS INTERCEPT

If a request to change the shipping address is made after the package ships, it will be subject to an Address Intercept Fee imposed by the shipping carrier. The amount of the fee varies according to the shipping carrier and the destination of the package.

If incorrect shipping information is given, it may result in your order being delayed to the desired destination.

BACK ORDERS

We reserve the right to ship the stock we have and back-order the items we’re unable to ship. You will not be charged additional shipping charges for the back-ordered item(s).

If an item you ordered is out of stock, we will attempt to contact you.

Back-ordered items are charged in full at the point-of-sale, just like in-stock items. This reserves the item with the manufacturer, or, in some cases, to reserve an item that’s made to order.

To cancel a back-ordered item, contact customer service at 415-890-6151 or send an email to support@hydroxchange.com and we can further assist you.

SHIPPING DISCLAIMERS

Hydroxchange.com ships anywhere within the contiguous 48 states. We are currently unable to ship outside of the United States. Please consider using a freight forwarder if your desired delivery destination is outside of the United States.

Most carriers will not ship to PO Boxes. If you enter a PO Box for your shipping address, we may have to contact you for an alternate delivery address.

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